Data protection

About data protection

Jungheinrich AG as the publisher of this site knows how important it is to you that your data is handled confidentially. We would therefore like to assure you that we comply with all the statutory requirements for data protection and data security. Below you will find extensive information about the handling of your data.
It is possible to visit our site without providing any information about yourself. When you visit our website, the IP address currently used by your PC, the date and time, browser type and the pages viewed will be logged. This data is used exclusively to improve our Internet service and does not allow us to deduce any information concerning your person.

The personal data communicated to us is collected, processed and used exclusively in accordance with the principles described in this data protection declaration and in strict compliance with the regulations of the German Data Protection Act (BDSG), the German Telemedia Act (TMG) and the German Unfair Competition Act (UWG).

Collecting, processing and using personal data

General Information

Personal data such as your name, address, telephone number or email address is not recorded unless you provide this information voluntarily, e.g. as part of an application, an order for information material or an enquiry.   

Only if you have given your approval or – if so required by statutory regulations – have not raised an objection, will we use this data for product-related marketing purposes.

JH products may be ordered via the Jungheinrich Profishop. The data processing associated with this is explained to you in the data protection declaration for the Profishop. 


You may receive news and current offers from Jungheinrich in our FREE newsletter. We also provide journalists and investors in with a special newsletter. If you have entered your email address, first and last name under the heading “Email distribution list”, pressed the “Subscribe” button and once more confirmed your subscription via the link sent to you at the specified email address (double opt-in), we will process and use your email address to send you the required newsletter on a regular basis.

You may easily unsubscribe from the respective newsletter at any time with effect for the future via the link at the end of each newsletter or online by pressing the “Unsubscribe” button under the heading “Newsletter subscription”.

Objection and retraction 

In accordance with the BDSG, you have the right to object to or retract your consent to the use of the data for advertising purposes at any time. It is sufficient to send us a simple message (email address) stating the company, name, full address and customer number, if applicable.

If you have provided us with personal data, you may delete this at any time. The data provided by you will only be stored until the purpose for which it was entrusted to us has been fulfilled. Commercial and tax retention periods may require a longer storage duration.

Disclosure of personal data

The personal data which you communicated to us via a website or by email (e.g. your name and address or email address) will be processed only for correspondence with you and for the purpose for which you have provided us with the data. The information collected on this website will be forwarded to the appropriate unit within our company. As far as we benefit as service provider from the implementation and handling of processing procedures, the contractual relationships are governed by the provisions of the BDSG.

We assure you that we will not share your personal information with third parties, unless obliged to do so by law or unless you have given us your consent.

Data security

We secure our website and other systems via technical and organisational measures against loss, destruction, access, modification or distribution of your data by unauthorised persons. Despite regular checks, 100% protection against all threats is not possible.

Use of cookies

General Information

To make visiting our website attractive and to allow the use of certain functions, we use cookies on various pages. These are small text files that are stored on your device.

Some of the cookies we use are deleted after the end of the browser session, i.e. when you close down your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies to identify your browser the next time you visit the website (persistent cookies).

You can set your browser at any time so that you can be informed about the setting of cookies for the future and decide individually about their acceptance, the acceptance of cookies for specific cases or their general exclusion. However, if cookies are not accepted, the functionality of our website may be restricted.

Cookies / Services provided by Google

Google Analytics Web analysis tool

This website uses Google Analytics, a Web analysis service offered by Google Inc. ('Google'). Google Analytics uses so-called cookies. The information generated by the cookie about your use of this website is usually transferred to and stored on a Google server in the USA. However, activating the IP anonymisation on this website, your IP address will be truncated by Google within the Member States of the European Union and other contracting parties to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide other services associated with the website and Internet use to the website operator. The IP address transmitted by your browser within the scope of Google Analytics will not be united with any other data held by Google.

You can prevent the collection of data generated by the cookie regarding your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link:

For more information on terms of use and data protection, go to or

Google AdWords online advertising program

This website uses the Google AdWords online advertising program and, within its scope, conversion tracking. These cookies are set when a user clicks on an ad placed by Google. Third-party providers, including Google, place ads on websites on the Internet and use stored cookies to place adverts based on a user's previous visits to this website. These cookies expire after 30 days and are not used for personal identification. Google may transfer this information to third parties where this is required by law or where such third parties process the information on Google's behalf. Under no circumstances will Google associate your IP address with any other data held by Google.

The collection and storage of data may be deactivated at any time with effect for the future. You may disable the use of cookies by Google, by accessing the page for deactivating Google advertising ( You can also disable conversion tracking cookies by setting your browser to block cookies from the domain ''. However, we should point out that if you do this, you may not be able to all the functions of this website as a result.

Google Remarketing and DoubleClick

Google uses a DoubleClick cookie on websites in the Google Network and for specific Google services, in order to support AdWords customers and publishers with placing and managing advertisements on the web. When you access a website and display or click on an advertisement placed via a website in the Google Network, a DoubleClick cookie may be placed in your browser. The DoubleClick cookie identifier assigned to your browser is the same as that used when visiting websites in which the advertising program DoubleClick is used. If your browser already has a DoubleClick cookie, another DoubleClick cookie is not attached.

Further information about the use of DoubleClick cookies in conjunction with the advertising program from DoubleClick can be found in the DoubleClick Privacy FAQ section:

It is possible at any time to object to receive the DoubleClick Cookie and deactivate it by clicking on the following link below: 

In addition, this website uses the Google program for interest-based advertising – Google Remarketing. Third-party providers, including Google, place ads on websites on the Internet and use cookies, which are stored for this purpose, on the basis of a user's previous visits to this website.

Users who not wish to see these interested-based ads displayed can easily disable the Google Remarketing tracking cookie via the user settings for their Internet browser. You can at any time deactivate the usage of the Google Cookie for this purpose by clicking on the following link below:" \l "display_optout" \t "_blank

More information about the Google provisions is available here:

Cookies / Services provided by Microsoft

Use of Microsoft conversion tracking

Our online offering also uses Microsoft conversion tracking (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). This involves a cookie being placed on the visitor's computer by Microsoft Bing Ads, where this is required by a Microsoft Bing display ad on our website. In this way, Microsoft Bing and we can detect that somebody has clicked on a display ad, been forwarded to our website and reached a predetermined target page (conversion page). When doing so we only learn the total number of users that have clicked on a Bing display ad and then been forwarded to the conversion page. No personal data regarding the identity of the users is shared.

If you do not wish to participate in the tracking process, you can refuse to install the cookie required for this – for example via the browser setting that generally disables the automatic installation of cookies. You can find further information on data protection and the cookies used by Microsoft Bing on the Microsoft website:

Cookies / Services provided by Facebook

On our website there are integrated Remarketing tags of the social network Facebook, 1601 South California avenue, Palo Alto, APPROX. 94304, the USA. If you visit our website, a direct connection is produced about the Remarketing tag between your browser and the Facebook server. Consequently, Facebook receives the information via your IP address that you have visited our website. Facebook can, thereby, assign the visit of our website to your account. We can use the information for the announcement of Facebook Ads. We point out the fact that we have no knowledge regarding the content of the transmitted data as well as their use by Facebook as a supplier of the website.

Moreover, you find further information in the data protection explanation from facebook under If you don’t wish data acquisition via Custom Audience, you can deactivate Custom Audiences on

Information on social media plugins


Plugins from the Facebook social network (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, United States) are integrated into our website. The Facebook plugin is identified by the Facebook logo.

When you visit our site, the plugin establishes a direct link between your browser and the Facebook server. As a result, Facebook receives the information that you have visited our website with your IP address. If you click on the Facebook “Like” button while you are logged into your Facebook account, you can link the content of our site to your Facebook profile. This enables Facebook to assign the visit to our site to your user account.
We wish to point out that, as the provider of the site, we receive no information of the content of the transmitted data or its use by Facebook.

For more information on this, please refer to the Facebook data protection declaration at If you do not wish Facebook to be able to assign your visit to our site to your Facebook user account, please log out from your Facebook user account.


A plugin from the LinkedIn social network of LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043 is integrated into this website. The LinkedIn plugins are identified by the LinkedIn logo.

When you visit this site, the plugin establishes a direct link between your browser and the LinkedIn server. As a result, LinkedIn obtains the information that you have visited this website with your IP address. When you click on the LinkedIn button while you are logged into your LinkedIn account, you can link the content of this website to your LinkedIn profile. This enables LinkedIn to assign the visit to this website to your user account.
We wish to point out that, as the provider of this site, we receive no information of the content of the transmitted data or its use by LinkedIn. You can find details about data collection (purpose, scope, further processing, use) as well as your rights and settings options in the LinkedIn data protection declaration at:


Our site also uses the XING network's share button. The plugin is provided by XING AG, Gänsemarkt 43, DE-20354 Hamburg (“XING”). When you call up our website, a short-term link is established via your browser to the XING servers. XING does not save any personal information about users who have accessed our site. Nor does XING store the IP address. No analysis of your usage behaviour is undertaken regarding the use of cookies in connection with the XING Share button. A general description of the data processing can be found in the XING data protection declaration:


Functions offered by Twitter are integrated into our site. These functions are provided by Twitter Inc., Twitter, Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA. By using Twitter and its “re-tweet” function, the websites you visit are linked to your Twitter account and made known to other users. Data is also transmitted to Twitter.

We wish to point out that, as the provider of the site, we receive no information of the content of the transmitted data or its use by Twitter. For more information, please refer to the Twitter data protection declaration at

You can change your Twitter privacy settings in the account settings at

If you are a Twitter member and do not want Twitter to collect data about you via our website and link to your member data saved by Twitter, you must log out from Twitter before you visit our website.


Our website uses the+1“ button from the Google Plus social network, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ('Google'). The button is identifiable by the +1“ on a white background.

When you visit a page on our website which contains such a button, your browser creates a direct link with Google's servers. The contents of the +1“ button is transmitted from Google directly to your browser which then embeds the content into the website. We therefore have no influence on the amount of data that Google gathers using the button, but you should assume that your IP address is recorded as a result.

For more information regarding the purpose and scope of this data collection and the further processing and use of the data by Google as well as your rights in this respect and the settings options for protecting your privacy, please visit Google's data protection notice relating to the +1“ button:

If you are a Google Plus member and do not wish Google to gather information about you and link you to member data stored by Google, you must log out from Google Plus before visiting our website.

Contact person for data protection

If you have any questions regarding the collection, processing or use of personal information, the disclosure, correction, blocking or deletion of data and the retraction of granted consents, please contact:

Jungheinrich AG
Corporate Data Protection Officer
Frank Jastrob
Firedrich-Ebert-Damm 129
DE-22047 Hamburg

Telefon: +49 40 6948-1630
Telefax: +49 40 6948-1650

E-Mail: Frank.Jastrob(at)

Public Directory of Procedures

Section 4g of the BDSG stipulates that a public directory must be kept. You can see this here.

Contact partner
Frank Jastrob
Frank Jastrob

Tel: +49 40 6948-1630
Telefax: +49 40 6948-1650

Contact Frank Jastrob