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Current information

Measures to protect employees, customers and supply chains

Jungheinrich has taken measures to minimise the potential impact of the coronavirus and global transport and material bottlenecks on supply chains and production. Here you will find answers to the most important Questions.

Are there currently delays in production and delivery?

Geopolitical uncertainties and global resource and material shortages, especially for electronic components, put more and more pressure on supply chains worldwide and impact the availability of production parts. Furthermore, sharply rising transport costs and a lack of capacity are causing certain goods to be transported less frequently at present. 

Our main goal is to minimise the impact of the current situation on our customers. Therefore our “Supply Chain” task force analyses all developments on a daily basis in order to consistently act as quickly and pre-emptively as possible.  

At the present time, production in all Jungheinrich plants is running with a production programme adapted to the supply chain. The supply chains can be safeguarded against interruptions. The sites of the Group are also running to the extent allowed by the particular local governmental regulations against the background of the Corona pandemic, with no big restrictions.

Delivery capability is guaranteed at present. In the event of delays in delivery, the affected customers will be contacted directly by us as early as possible. 

If you have any questions about individual deliveries, please do not hesitate to contact your Jungheinrich consultant. Customer service and delivery and supply of spare parts are running and stable. 

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Will customer meetings continue to be held? 

After-sales services are always a matter of trust, and we want to live up to that trust even in difficult times and under these unusual circumstances. 

Our entire after-sales services team is working and keeping the agreed deadlines with customers. In general, there are no constraints on our after-sales services.  

Which measures have been initiated against the background of the Corona pandemic with regard to customer contact?  

In order to protect our employees as well as our customers, our employees are regularly informed about hygiene and behaviour rules in accordance with official regulations to prevent the coronavirus from spreading. We systematically record exactly when our employees are on duty with our customers and can communicate this if it becomes necessary to provide Information. 

Should a Jungheinrich employee be infected with the coronavirus, or should it be suspected that an employee is infected, the employee must immediately stop visiting customers until there is no longer a danger of infection for third parties. We will inform you straight away should we become aware that employees who were with you in the previous two weeks have become infected.   

Should you have additional requirements for the behaviour of our employees while they are on your property, we request that you inform us. We will examine these requirements promptly and forward them to our Employees. 

If you have additional questions or issues, please contact your Jungheinrich customer consultant at any time.

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