Stage Fehlerpräventation
CUSTOMER PROXIMITY FOR THE FASTEST RESPONSE

Error prevention and response

We also offer our customers the utmost safety and service standards in the usage phase. With direct sales organisations in 40 countries and around 5,300 service engineers, we have a comprehensive global service network.

Quality assurance through customer proximity

The Jungheinrich business model allows us to keep all our forklift trucks in our sights and enables continuous growth through direct observations in the field. Our proximity to our customers enables a fast response to product faults. Over the annual evaluation of more than a million service reports, we derive optimisation measures without delay to boost safety and to reduce product downtime, therefore enabling us to offer a reliable product.

Learning from mistakes

The responsibilities – from problem reporting through fault analysis to solutions – are firmly embedded in a Group-wide process. Our proven processes are also applied to accidents: The responsible product line receives a standardised immediate action report and can use this to initiate an immediate examination and – where required – corresponding measures within production and the field.

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